As used in this agreement, the general terms and conditions used in this agreement apply to the use/ use of the service/ purchase of tickets (tickets) and participation in activities of/ related to/ related to “ENCHANTED,” “ENCHANTED VIP”, http://www.enchanted.vip/, “company,” “event promoter”, and “website” refers to ENCHANTED VIP Co., Ltd or any of its affiliates (including venues). Hereinafter called “Access and Use”. By your access and use, you agree to accept the terms and conditions of use specified by the Company in all respects.
“Customer,” “service user,” “purchaser,” “online members,” “registered members,” “buyer,” “buyer(s)”, “himself/herself,” and “attendee” hereinafter referred to as “you” have acknowledged and agreed to accept these general terms of use and conditions in all respects.
If you have any questions, please send them to Enchanted VIP Company Limited (hereinafter referred to as the “Company”).
This website must be used for personal benefit only. You must not use automatic programs on the Internet (Internet bots) or Web crawler software or attempt to do so in any way (whether manual or automated) to monitor or copy content on this website. You must not interfere with the operation of the website.
(Please note that a Ticket Purchase Disclaimer is included within these terms and conditions).
General Agreement for using services/purchasing tickets (cards/tickets)/ using the website http://www.enchanted.vip/
ENCHANTED VIP Co., Ltd provides a secure internet website (from now on called “website”) to provide information on events, artists, ticket reservations and ticket purchasing for its customers. The use of this website is subject to the terms and conditions of this agreement. The user should, therefore, thoroughly familiarise with the terms and conditions of this agreement. The user accepts and agrees to comply with all the terms and conditions by using the service/purchasing tickets (cards/tickets)/ entering this website.
Purchasing a card includes purchasing a card through the company (all distribution channels) and purchasing tickets through ticket agents.
- Duties and responsibilities of the User
1.1 The company reserves the right to allow only registered members or users who provide required fields* to make ticket reservations or purchase tickets (in the case of selling on the company’s website).
If tickets are sold through an authorised distributor (s), you must register and accept all conditions of the ticket distributor (s).
1.2 The user must provide current, accurate, and complete personal information when making ticket reservations or purchases.
1.3 The user agrees to change and update the personal information specified in 1.2 to ensure that it is correct and current.
1.4 The user agrees to take full responsibility for the protection and integrity of the ticket.
1.5 You agree to keep your personal information, account name, password, etc. confidential. If you provide or allow any other person to use your personal information and/or account name and password for any other purpose, such use shall be deemed virtual use by you and is considered a legal obligation for service users under the laws of the Kingdom of Thailand.
1.6 If the user exercises the rights in such a way that causes damage to other users, the user agrees to be liable for such damage.
1.7 If you have already paid for goods and services to the company/authorised ticket distributors, your ticket order is completed and cannot be refunded or cancelled.
1.8 Ticket holders must present valid government ID at the venue as proof of age or will be refused admission.
1.9 The user agrees that all tickets must not be resold, exchanged, offered for sale for profit, or used for any commercial purposes without the company’s explicit written consent.
1.10 The user agrees that the ticket cannot be exchanged for gifts or monetary compensation, including promotional credits, without the company’s written consent.
1.11 The user agrees that the ticket can only be used for entry and only includes, with limitations, food and beverage, if stipulated.
1.12 Tickets can be redeemed once only at the venue door via a QR code scan in exchange for a wristband to gain access to the event. Once scanned, the ticket is deemed to be “used.” It cannot be reused.
1.13 Wristbands must be worn for the duration of the event. Wristbands are non-transferable. Wristbands removed from the wrist or tampered with will be rendered invalid and not replaced. New wristbands can be purchased, subject to venue capacity, at the “door ticket” price.
1.13 In any case, we do not recommend purchasing tickets from social media or unauthorized ticket resellers (Viagogo, eBay, Gumtree, etc.). These tickets may not be valid for admission to the show, and we do not encourage the purchase of tickets through unauthorized third parties.
1.14 Requesting a tax invoice
Please request a tax invoice within the day of ordering the ticket.
Issuing tax invoices: The issuance of tax invoices will be divided into two parts as follows;
Part 1: Tax invoice for performance ticket fee. The organiser is responsible for issuing tax invoices and sending them to customers via email only. This e-tax invoice can be used in normal business with government agencies like a printed tax invoice.
Part 2: Tax invoice of service charge: The authorized ticket distributor issues tax invoices and delivers them to customers according to the channels specified in the distributor’s ticket sales.
Therefore, you will not receive the tax invoice at the same time.
Details for requesting a tax invoice are as follows:
- Order number or details on the ticket (picture of the front of the ticket, back of the ticket)
- Name, address, and tax identification number for issuing tax invoices
- Email address
- Send all details to via contact form…
- Rights of the Company
2.1 The company is entitled to correct, change or cancel its terms and conditions, ticket price/ available ticket on sale/ disclaimer or agreements without informing the user in advance and compensating them for any damages should they arise due to such change. Ticket prices and availability are subject to change. All purchases are final. There are no refunds unless the event is cancelled.
The company reserves the right to change the performance, show times, and other information. Hence, the Company recommends always checking event details as they are subject to change.
The company reserves the right to stop providing service or change the website and others, in whole or in part, at its own discretion without prior notice.
2.2 The company is not responsible for damages caused by user errors.
2.3 The user agrees and accepts that the trademark, content, idea, presentation style, and software developed and used to provide the service on this website are protected by applicable IP law.
2.4 All content on the website is protected by copyright law. The user can use the contents only to support the use of the website services.
2.5 You consent to be included in any photography, film and sound recordings of the event or its surroundings and for these recordings to be used by us for any future event marketing and promotional purposes.
- Limitation of Liability
3.1 Damaged tickets, ticket theft, and losses. The user hereby agrees and acknowledges that ENCHANTED VIP Co., Ltd will not be responsible or liable in any way for damages arising from damaged tickets, ticket theft, and losses.
3.2 Content: Although the company regularly conducts review(s) on the website’s contents and consistency, it cannot assure that those contents will always be correct, complete, or up to date. Therefore, the company will not take any responsibility, directly or indirectly, for errors and omissions.
The company reserves the right to change or edit content without prior notice.
3.3 Users expressly acknowledge and agree that the company is not responsible for any action of third parties. (including public figures/sponsors/agents, etc.) such as claims, hashtags, scams, or anything that may cause misunderstandings/damage to others/companies and our events.
3.4 Users expressly acknowledge and agree that the company is not responsible for products or services sold with the event, at the event or venue, or else that is not the company’s copyrighted product in all respects.
3.5 Service System E&O. The user acknowledges that the company, despite its best efforts, cannot always ensure usage free from error, interruptions or emissions. The user agrees that the company cannot assure that personal information provided by the user, content, materials, products (including software) or services included on or otherwise made available to you through this site, their servers, or electronic communications sent from ENCHANTED are free of viruses and other harmful components. ENCHANTED will not be liable for any damages of any kind arising from the use of this site or from any information, content, materials, products (including software) or services included on or otherwise made available to you through this site and provided by the user, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing. If such damages occur, the user acknowledges and agrees that the company is not responsible for any damages caused to any electronic devices and the user.
3.6 Links to Other Websites
The website contains links to other websites not under the company’s control. Therefore, the user acknowledges and agrees that the company is not responsible for the contents of those websites or for any damage that may occur from visiting those websites.
3.7 The personal information of the user, mentioned in 2.2 and 2.3, will be maintained according to the company’s privacy policies as stated in the PRIVACY POLICY.
- For the user’s safety/security and that of others, the user agrees to look after their own health, fully cooperate and follow instructions and policies announced by the company and VENUE to enter and remain in the event. Failure to do so will result in denial of entry or removal from the event. The user agrees that there will be no compensation from the company and VENUE in any way or form under health and safety circumstances.
- For the user’s safety and security, the user agrees to allow the company and VENUE to conduct everyday procedural safety and security checks with the user’s full cooperation. In addition, the company and venue reserve the right, at their sole discretion, to deny entry or remove any user, his/her groups or affiliated attendees without any form of compensation if it has been found that:
5.1 The user or his group have purchased tickets from unofficial ticket distributors. The user agrees that the company has the sole right to determine the legitimacy of the ticket distributor(s). The user must check with the company to confirm whether a distributor is official.
5.2 The user is found to have a threatening and illegal item and is deemed to be a threat to the safety of others, unduly under the influence of alcohol, under the influence of any drug, or is in violation of the venue’s regular terms and conditions of admission (“door policy”). The venue will determine the right of entry, including the applicable dress code at the point of entry, following its nominal policies. No refunds will be given for failure to comply with the door policy or terms of access.
5.3 The user is found to be underage (20) and attempting to enter a venue where such entrance/ alcohol consumption is prohibited by Thai law.
5.4 Under 5.3, users or attendees in table groups cannot provide official proof of age or picture identification to the satisfaction of venue entrance staff and in adherence with door policy.
5.5 Anyone who forges, attempts to forge or uses another person’s identification documents as their own may be committing a criminal offence and referred to the Royal Thai Police.
- The user agrees that the company is not held liable and responsible for any valuables or belongings lost, damaged, or stolen at any event.
- The user agrees that the company is not liable or responsible in any way for damages to the user that arise from terrorism, disturbances, protests, riots, and force majeure.
- Miscellaneous
8.1 The user agrees not to resell, exchange, duplicate, or trade tickets, QR codes or any other form of event entry device/data for admittance as provided by the company or venue. Any violation or attempt to violate may result in the user’s denial of entry or removal from the venue.
8.2 The company and VENUE reserve the right to deny user entry if the user is found to possess any prohibited or unlawful items. These items include, but are not limited to, weapons of any kind, commercial audio and video recording devices, illegal substances, drugs, and fireworks.
8.3 Events will go ahead, “rain or shine.” No refunds will be made if you choose not to attend for any reason, due to inclement weather or if your journey to the event is delayed due to unforeseen circumstances.
8.4 Thai law governs the terms and conditions under this agreement and any other terms and conditions and arrangements created by the company that appear on this website.
If any provision of these terms and conditions is invalid, the remaining terms and conditions are still in full force and effect and do not affect the validity of the contract and these terms and conditions.
- If the show is postponed, you can return the ticket only during the time and details specified by the company. The Company will determine the ticket refund policy per the general terms and conditions stated here only when a refund request is made in writing to [email protected].
The company will refund the customer the amount paid for the ticket only, with a waiver of service fees and other fees.
- Governing Law and Jurisdiction
The terms and conditions under this Agreement and any other terms and conditions and agreements created by the Company appearing on this website are governed by the laws of the Kingdom of Thailand and are not contrary to law.
